Effective Date: April 5, 2026 Last Updated: April 5, 2026 Welcome to Close-Bridge. These Terms of Service (“Terms”) govern your access to and use of the Close-Bridge website, services, forms, communications, booking pages, and related functionality (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. 1. Use of Services Close-Bridge provides marketing, appointment generation, advertising, lead qualification, consulting, and related business services. We may update, modify, suspend, or discontinue any part of the Services at any time without notice. 2. Eligibility You must be at least 18 years old and able to enter into a legally binding agreement to use the Services. 3. No Guarantee of Results Close-Bridge does not guarantee any specific results, including appointments, shown appointments, leads, sales, funded deals, revenue, conversion rates, or return on ad spend, unless expressly stated in a separate written agreement. 4. No Professional Advice Nothing on this website is legal, financial, tax, lending, credit, or other professional advice. Close-Bridge is not a lender, broker, financial advisor, or funding provider. 5. User Responsibilities You agree to use the Services lawfully and not to: submit false or misleading information interfere with the website or Services copy, scrape, reverse engineer, or exploit the Services without permission use the Services for unlawful spam or unauthorized communications impersonate another person or business misrepresent your company, services, qualification criteria, or funding capabilities If you submit information through a form or booking page, you agree it is accurate and current. 6. Communications By submitting your contact information to Close-Bridge, you agree that Close-Bridge may contact you by email, phone, and text regarding your inquiry, services, scheduling, follow-up, and related communications where permitted by law. Message and data rates may apply. Message frequency may vary. You may opt out of text messages by replying STOP and opt out of marketing emails by using the unsubscribe link, where applicable. Consent to communications is not a condition of purchase. 7. No Client Relationship Without Written Agreement Submitting a form, requesting information, booking a call, or speaking with Close-Bridge does not by itself create a client relationship. Any actual service relationship is governed only by a separate written agreement. 8. Payments If you purchase services from Close-Bridge, you agree to pay all fees described in your invoice, proposal, checkout page, or written agreement. Unless otherwise stated in writing: fees are due as invoiced late payments may result in suspension of services payments are non-refundable except where required by law or stated in writing you are responsible for any taxes, chargebacks, or third-party processing fees tied to your account For pay-per-shown-appointment services, billing terms, appointment qualification rules, replacement rules, and payment timing must be defined in the applicable written agreement. 9. Qualified Appointments A “qualified appointment” means an appointment that meets the criteria agreed upon between Close-Bridge and the client. Qualification criteria may include, but are not limited to: business type decision-maker status equipment type estimated financing amount state or service area funding timeline contact information appointment attendance any other agreed qualification requirements Unless otherwise stated in writing, Close-Bridge is not responsible for whether a prospect ultimately purchases, applies, qualifies for financing, receives approval, funds a deal, or becomes a customer. 10. Appointment Replacements If Close-Bridge offers appointment replacement terms, those terms only apply as described in the written agreement. Unless otherwise stated in writing, replacement appointments may be provided when an appointment does not show or does not meet the agreed qualification criteria. Replacement terms do not guarantee sales, approvals, funded deals, or revenue. 11. Client Responsibilities Clients are responsible for: providing accurate qualification criteria attending scheduled appointments following up with prospects in a timely manner complying with applicable laws and regulations honoring any claims, offers, or terms made to prospects reviewing appointment quality in good faith notifying Close-Bridge of no-shows or qualification issues within the agreed time period Failure to respond to or properly handle appointments may affect campaign performance and does not create a refund obligation unless stated in writing. 12. Advertising and Third-Party Platforms Close-Bridge may use third-party platforms, including advertising platforms, scheduling tools, website builders, analytics tools, payment processors, communication tools, and CRMs. Close-Bridge is not responsible for third-party platform outages, account restrictions, policy changes, disapprovals, suspensions, tracking errors, or data inaccuracies. 13. Intellectual Property All content, branding, designs, text, graphics, systems, workflows, landing pages, ad concepts, scripts, qualification processes, and materials on or used through the Services are owned by or licensed to Close-Bridge and are protected by applicable law. You may not copy, reproduce, distribute, modify, or exploit any part of the Services without prior written permission. 14. Third-Party Services Close-Bridge may use or link to third-party platforms, tools, processors, CRMs, scheduling tools, hosting providers, advertising platforms, and communication services. We are not responsible for third-party content, security, availability, or policies. 15. Testimonials and Examples Any testimonials, reviews, case studies, examples, projections, or performance references shown by Close-Bridge are illustrative only. Individual results vary, and past results do not guarantee future performance. 16. Disclaimer The Services are provided on an “as is” and “as available” basis. Close-Bridge disclaims all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 17. Limitation of Liability To the fullest extent permitted by law, Close-Bridge will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, lost funding opportunities, denied applications, lost deals, or business interruption arising out of or related to the use of the Services. If Close-Bridge is found liable for any claim, Close-Bridge’s total liability will not exceed the amount paid by you to Close-Bridge for the specific Services giving rise to the claim in the 3 months before the claim arose, or $500, whichever is greater. 18. Indemnification You agree to defend, indemnify, and hold harmless Close-Bridge from and against any claims, damages, liabilities, losses, costs, and expenses arising from your use of the Services, your violation of these Terms, your violation of any law or third-party rights, or any claims made by prospects, customers, vendors, partners, or third parties connected to your business. 19. Privacy Your use of the Services is also subject to the Close-Bridge Privacy Policy. 20. Termination Close-Bridge may suspend or terminate access to the Services at any time if you violate these Terms, misuse the Services, fail to pay required fees, submit false information, or engage in behavior that may harm Close-Bridge, its clients, partners, platforms, or reputation. 21. Governing Law These Terms are governed by the laws of the State of West Virginia, without regard to conflict of law principles. 22. Changes to These Terms Close-Bridge may update these Terms at any time. Continued use of the Services after changes are posted means you accept the updated Terms.